Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

We endeavour to make our appointment system as accessible as possible and have surgeries running from 8.00am to 6:00pm Monday to Friday.

Appointments can be booked on-line 24 hours a day ( these are released at 6.00am Monday to Friday), or by telephone between 8.00am-6:00pm Monday to Friday.

Our appointments are released 2 weeks in advance for routine problems. If you feel your symptoms are medically urgent please let the receptionist know and if we have capacity you will be offered an on the day appointment.

To request a routine appointment:

  • use our appointment request form Patchs, Monday to Friday 9am to 12pm. If we have reached our daily limit before 12.00pm, you will be unable to submit that day.
  • phone us on 0113 257 4169, Monday to Friday from 8am to 6.30pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Appointments with the nurses and healthcare assistants

Appointments with the Nurses and Healthcare Assistant should be booked in advance though there are occasionally a few still available to book on the day.
Nurse and Healthcare Assistant appointments vary in length depending on what it is for.  They are therefore only bookable on the telephone or in person, and not available via our on-line booking service. Please let the receptionist know what your appointment is for so they can ensure they book you with the most appropriate person and allocate the correct amount of time.

Squeezing Appointments

We do our best to provide the right amount of time for different types of appointments to avoid other patients being kept waiting by clinics over-running.

Please do not ask the doctors or nurses to ‘squeeze’ an extra family member into one appointment, or to do extra things e.g. blood pressure review, if you would normally make a separate appointment for this.  Thank you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Why does the Receptionist ask what I’m seeing the Nurse or Doctor for?

When booking an appointment with one of the nurses or healthcare assistants, the receptionist will ask you what your appointment is for to ensure they book you with the most appropriate person and allocate the correct amount of time.

When requesting a same-day appointment with a doctor the receptionist will ask what the problem is.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – SystmOnline
  • phone us on 0113 257 4169, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

Missed Appointments

Please help us to keep our service as accessible as possible by cancelling appointments you no longer require or can no longer attend, so we can offer these to other patients.

We write to patients who repeatedly miss appointments explaining the importance of keeping or cancelling appointments. Patients who continue to miss appointments after two letters may be asked to find another GP surgery.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Doctors carry out home visits for patients who are too poorly or frail to attend surgery. If you require a home visit please contact the surgery before 10am.  The receptionist will ask for details of the problem to help the doctor assess the urgency of the visit.